PAYMENTS
Our online store accepts PayPal, credit cards, and bank transfers as payment methods. You can select your preferred payment method at the end of the purchase process.
All payments will be remitted to Paloma Suarez, who manages the online sales operations of the Paloma Suarez Online Store.
Under no circumstances can Paloma Suarez accept cash payments, whether direct shipments or cash on delivery.
IMPORTANT: This online store operates in the European Union, and all transactions are conducted in Euros (unless another currency is specified). If payment is made in another currency, the conversion is based on the exchange rate on the day of the purchase. There are no currency conversion fees.
PAYPAL
PayPal allows any business or individual consumer with an email address to securely send and receive payments. On the "Pay with PayPal" link, you can access PayPal's secure website. Once there, if you already have a PayPal account, you can authorize the payment.
If you do not yet have a PayPal account, you can sign up for free, including your debit or credit card, and make payments for orders to Paloma Suarez.
Using PayPal as an online payment instrument is safe and free.
CREDIT CARDS
You can pay at the Paloma Suarez Online Store using Visa, MasterCard, American Express, Diners Club, JCB, Laser Card, and Maestro debit and/or credit cards.
Payment is made through a secure server (SSL) with a 128-bit encrypted key. Through a secure and encrypted connection, your credit card data is sent directly to the corresponding payment gateway for payment settlement with your bank.
No one at Paloma Suarez, or Paloma Suarez Online Store, can access your credit card details, neither during payment nor afterward. For more information, please refer to the security section.
On your bank statement, you will receive a charge from Paloma Suarez. If your bank authorizes payment with your card, the Paloma Suarez team will process the order.
Orders placed with a credit card are processed faster because payment confirmation is usually received by Paloma Suarez immediately.
BANK TRANSFER
The operation of paying for your order at Paloma Suarez Online Store by Bank Transfer is easy and secure.
On the payment selection page, choose "Bank Transfer" from the dropdown of accepted payment methods;
Click on "Pay" and your order will be registered in our system;
Make the Bank Transfer at a branch of your bank or through online banking.
IMPORTANT: Please remember to indicate the "order reference number" in the subject of the bank transfer. The absence of this reference could cause delays. Due to the delay time of bank transfers, we cannot avoid the possibility of the requested product running out while waiting for payment. The order can only be reserved once we receive confirmation of payment from our bank.
MONEYBOOKERS
Moneybookers is one of the most widespread payment methods in Europe and is a global leader among eWallets with more than 12 million registered users. With eWallet, online payments are easier, more convenient, and more secure, without the need to reveal personal financial data. If you do not yet have a Moneybookers account, register on the www.moneybookers.com page or simply select Moneybookers as a payment method in the online purchase, enter an easy-to-remember password, and the new free Moneybookers account will be automatically registered upon completion of payment.
SECURITY
IS IT SAFE TO PAY BY CARD?
palomasuarez.com uses all means to ensure that payments are made with maximum security.
To protect your data, we use the encrypted protocol known as Secure Socket Layer (SSL). All confidential data, such as payment data, is encrypted and transmitted through a secure channel that uses SSL encryption. This prevents information from being intercepted by third parties, guaranteeing the confidentiality of the data during the transaction.
For transactions, the security code number (CV2) is required, which you will find on the back of your credit or debit card. This information is only available by having access to the physical card and will not be stored on our website. In the event that any unauthorized charge appears on your card, you must notify the card issuer following their communication rules and procedures.
To guarantee the security of payments made online, we use a payment gateway that adopts 3DSECURE technology, which incorporates the "Verified by VISA" and "MasterCard SecureCode" protocols.
3DSECURE technology allows the card user's identity to be authenticated during online purchases, thus protecting them against fraudulent use of their credit card number. To benefit from this service, you must enroll in the authentication program with your card-issuing bank.
Once the payment page is filled out, you will see a new pop-up window open to connect with your bank, which will ask for your personal bank key. The key will be verified by your bank, and if it is correct, payment will be made, and the order processed.
This operation may vary depending on the bank card contracted by each user.
Remember that we never ask customers to confirm their account or credit card details via email. If you receive an email supposedly sent by @palomasuarez.com asking for this data, DO NOT REPLY. Instead, send us a message to hello@palomasuarez.com informing us of the situation, so we can take appropriate measures.
Although we use encryption security software for the security of information and payments transmitted over the internet, we cannot guarantee vulnerability from the computer from which you make the purchase. For this reason, Paloma Suarez cannot be held responsible for damages arising from the use of electronic communication means, including - but not limited to - damages arising from a failure or delay in the sending of electronic communications, interception or manipulation of electronic communications by third parties or through software used for electronic communications, or the transmission of viruses.
